Independent leadership of the incident response, with clear roles, cadence and decision authority.
Discipline around triage, communications, status and evidence so the right things happen in the right order.
Honest, structured communication with leadership, customers and vendors throughout the incident.
Available on a standby basis where organisations need an experienced incident lead they can call on.
A clear, blame aware read out covering what happened, what worked, and what must change.
This work includes
- Incident command
- Process control
- Stakeholder management
- Optional on call incident leadership
- Post incident